• No booking or service fee
• Free cancelation up to 45 days before stay departure!
• Travel Kit
• Dedicated adviser
« Les Stations » (name of the firm who manage myCityStay.com) is a european firm based in France close to Aix en Provence.
The APST, a french institution, guarantees our holiday makers deposite.
Our customer service is internal made in our office.
Our team is made travel and internet livers. We build our offer as we would like to find it as customers.
• Selected accommodation managed by professional only
• Innovative solutions
• Since 2013, known for its professionalism
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You can book easily online. It's easy, secure and fast.
We do not send quotations by mail. Our full offer is up to date on our website and you can generate a quote and get it by email.
We do not send brochures by mail. Our full offer is up to date on our website, which is more accurate and convenient!
On you customer area, you will be able to add our options (except for cancellation insurance) until D-15. This way, you can first book the accommodation and consider booking the options later.
You cannot make a tentative booking but you can cancel your booking with no charge until D-45!
It depends on the supplier. Do not hesitate to contact us so we can have a look together.
The Travel documents are sent by email around 20 days before your arrival. For last minutes bookings, you will get the information per email within 24hours.
We need your email so we can send you a booking confirmation but also our different deals. We give your phone number to the local partner so he can contact your for any emergency. Your mail address is used for the bill. Finaly, your bank details will be asked on the bank website: we will not know or register them.
You can change your booking the same way as cancellation: free of charge until D-45 and then with charge.
You can have every information and photos of the accommodation on your customer area on the website.
We collecte ourselves the reviews of our customers. They are certified.
Unfortunately you can not. The insurer needs the suscription to be done while booking.
The deposit must be paid immediately with credit card.
You have many options for that. From your customer area you can easily choose the amount you want to pay. This way, you can easily pay with different credit cards (perfect for groups) or stagger your payment.
The only condition is to have paid the balance before D-30.
You can use distinct credit cards to pay the deposite and the balance. Moreover, you can divid the balance and use as many credit card you want (perfect for friend trip!)
No, we do not store your bank details, you will have to pay onto your customer area.
You will need to pay directly the balance with credit card online.
The receipt is edited at the same time as the Travel documents, around D-20. You will get it by email. You can also download it in your customer area.
No stress, you can download every important papers with your smartphone in your customer area.
Unfortunately this is not possible as it depends of the hours when the previous tenants gave back the accommodation and its conditions.
Please contact us, we will check with the provider if a late arrival process can be done.
Yes you can, you only have to let the local supplier knows when you get the keys.
During your stay you can refer to the local professional for any inconvenience. Do not hesitate to call him.
